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Policies, Order Information and Shipping at The Fix Bikes
Privacy Policy
Internet Security
Online Orders
Shipping Rates & Methods
Tracking an Order
Damaged Items
Returns & Exchanges
Warranties
Special Orders
International Orders
Privacy Policy
Information security and sensitivity is priority at The Fix. We do not sell customer information to anyone.
Collection of e-mail addresses is for account use only. Account holders with The Fix will receive our email promotions and can choose to unsubscribe.
Internet Security
Information entered on our website is secured by Thawte Security and the very best SSL technology available. This protects you and all the information you give us.
Online Orders
Orders submitted online will be processed within 24 to 48 hours. Items in stock will be shipped accordingly. If an item is not in stock, the customer will be
notified of availability and extended shipping times.
Shipping Rates & Methods
All shipping rates are based on the weight, dimension, shipping zip code, and shipping method of products ordered. UPS and Fedex may be used to ship orders.
For your protection and ours, all packages over $50 in value must be signed for by the order placer upon delivery. Packages are always insured for the full value of the order.
Tracking an Order
Please call or email us if you need to track your order. If you did not receive a tracking number when you placed your order, we’ll be happy to track it for you or get you the tracking number.
Damaged Items
If your items are damaged during shipping, please report the incident to us immediately. Packages are always insured for the full value of the order.
Returns & Exchanges
Items purchased at The Fix may be returned or exchanged only if unused. Frames, components or parts that have been built or installed may not be returned or exchanged. We believe in the quality of our products, but also in your satisfaction. If you are unhappy with the product,
contact The Fix and we will be happy to help you.
Send all Returns or Exchanges to our Retail location and include a copy of your original receipt.
The Fix Bikes
Attn: RETURNS
3085 Bluff Street
Boulder, CO 80301
Warranties
The Fix is proud to sell only the best products in the mountain bike industry. We will assist you with any warranty claims on a product purchased at The Fix. Warranty policies vary between manufacturers and any shipping costs are the repsonsibility of the customer.
- International customers who purchase an Intense frame or parts may only warranty Intense parts/frames through The Fix Bikes and the U.S. warranty department.
This means any warranty part/frame must be shipped to the Fix Bikes, and we will resolve the warranty with Intense Cycles, in the U.S.
The customer is responsible for all shipping costs involved in the process.
Special Orders
The Fix can help you with your special orders and unique part needs. Call us toll-free 1.866.790.2453 for help. Special orders will require a deposit before the product
is requested from the manufacturer.
International Ordering
The Fix will ship most products we carry internationally.
- We declare full value on all items shipped. We WILL NOT declare any item as a gift.
- We only use Fedex or UPS to ship internationally.
- Any Duties, taxes or customs are the receiver's responsibility.
- All transactions over $500 are only done via bank wire transfer.
- Contact us at info@thefixbikes.com or 1.866.790.2453 for assistance with international orders.
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